Return & Refund Policy
1. General Return & Refund Policy
Customers may request a return or refund within 7 days from the date the order is delivered.
To be eligible for a return or refund, the Product(s) must be returned in their original condition, packaging, and quantity as received. Products that have been used, altered, damaged, or mishandled by the Customer may not be eligible for a refund.
Customers are advised to inspect their order immediately upon delivery and report any issues as soon as possible.
A return or refund request may be submitted if:
- The Product received is different from the Product ordered;
- The Product received is damaged or defective; or
- The order is incomplete or an item is missing.
Any claim submitted more than 7 working days after delivery may be rejected.
Information Required for a Return/Refund Claim
To avoid delays in processing, Customers must provide complete and accurate information, including:
- Order number;
- Date the order was received;
- Product item code / SKU;
- Photo of the outer packaging/carton;
- Photo of the contents inside the package; and
- Clear photo(s) and/or video showing the damage, defect, missing item, or discrepancy.
Incomplete information may result in a delay or rejection of the claim.
2.Terms and Conditions
2.1 Eligible Returns
A return or exchange may be considered when:
- The Product arrives damaged or defective; or
- The Product received does not match the Customer's order.
All returned Products must be in their original condition and quantity, together with the original packaging and any accompanying items where applicable.
Please note that submitting a return does not automatically guarantee a refund. All returned Products will be inspected by our Customer Service team upon receipt. A refund or exchange will only be processed after the claim has been reviewed and approved.
2.2 Return Shipping
Once the return request has been approved, the Customer may be required to send the affected Product(s) to the return address provided by our Customer Service team using a reliable courier service.
For returns due to change of mind, where applicable, the Customer will be responsible for the return shipping costs.
2.3 Bundle Sets & Promotional Items
Products purchased as part of a bundle, multi-item pack, Buy 1 Free 1 promotion, Purchase-with-Purchase offer, Gift-with-Purchase promotion, or similar promotion must be returned as a complete set.
Individual items from a bundle or promotional set cannot be returned or exchanged separately.
3. Refund
Approved refunds will generally be based on the original purchase price of the returned Product(s). Shipping fees may be excluded from the refund amount, where applicable.
Refunds will be processed within 7–14 working days after the return has been received, inspected, and confirmed by our Customer Service team.
The actual time taken for the refund to appear in the Customer's account may vary depending on the payment method or financial institution.
4. Important Note
We reserve the right to reject any return or refund request that does not meet the requirements stated in this policy.
By placing an order through our website, Customers acknowledge and agree to the terms and conditions of this Return & Refund Policy.